Human Resources Manager

Verdura Resort is set on 230 hectares and nearly two kilometres of private Mediterranean coastline. There are three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants, five bars and much more. It's a place where buildings are subtly woven into the landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it's a place where our team delivers an outstanding level of service.

The Position

HUMAN RESOURCES MANAGER

An alluring Sicilian escape, Verdura Resort occupies nearly two kilometres of private Mediterranean coastline. Home to three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants and five bars, Verdura Resort is an irresistible destination. It is a place where rooms seem woven subtly into the Sicilian landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it is an unforgettable resort in Sicily where our team delivers an outstanding level of service.

Main Purpose:
The HR Manager plays an important part in ensuring effective communication and engagement strategies that support the Resort departments, acting as a liaison between Company and employees in order to promote the unique culture and philosophy of the Company.
Reports to: Area Director of Human Resources, Sicily.

Main duties and responsibilities:

BUSINESS PARTNERING
• Supervise the on boarding and orientation programs of new Team Members and Managers, ensuring that they receive proper job skills training;
• Offer expert advice and guidance to managers on all matters related to people management;
• Acts as a business partner to Department Heads, promoting engagement development and retention;
• Supports Managers in performance management and manages disciplinary matters together with the General Manager;
• Assist the Area Director of Human Resources in budgeting for workforce, payroll, and other personnel-related expenses;
• Supports goal-setting for department teams;
• Monitors turnover and retention, suggesting solutions and strategies to the General Manager;
• Supports the hotel’s Health & Safety agenda supervising the organisation of H&S trainings according to the Italian law, and for record keeping.

LEARNING & DEVELOPMENT
• Work closely with the Learning & Development Manager to identify training needs and contribute to ongoing improvement efforts based on daily interactions with managers and exposure to guest service and department operations;
• Supports the L&D Manager and departmental trainers in organising, delivering and/or tutoring training initiatives (e.g. Company Induction);
• Encourages a culture of ongoing learning and development within the resort;
• Supports the L&D Manager in managing the Learning Management System.

RESOURCING & TALENT ACQUISITION
• Cooperate with the Regional Recruitment Manager on the talent attraction process and activities;
• Support Managers on the selection process using behavioural interview standards and profiling tools;
• Manages work experience/internship programmes, ensuring quality delivery;
• Maintain the partnership with local schools and institutes, in order to promote the Resort and the Company according to the Regional HR & Recruitment Manager.

EMPLOYEE EXPERIENCE & SERVICE QUALITY
• Suggests People & Culture initiatives to align with the Company’s philosophy, culture, vision and brand standards;
• Support the General Manager and Managers in delivering and in enhancing the Team Members’ experiences to faster engagement.
• Conducts on boarding and exit interviews, and shares details in order to improve the retention rate;
• Demonstrate a strong understanding of hotel service delivery and best practices in HR.

Competencies required:
• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

We offer:
• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte Skincare".
• Meals on duty and complimentary laundry for work attire.

We require:
• Previous working experience in Italy in the same role. Luxury hospitality area is preferred;
• BA/BS/Bachelor's Degree or equivalent from business/HR or hotel school;
• Learning and Development experience or education;
• Good knowledge of Italian labour law and “C.C.N.L. Settore Turismo”;
• Fluency in Italian & English is a must.

Workplace: Verdura Resort, S.S. 115 Km 131, 92019 – Sciacca (AG), Sicily.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).